Answers, guides and troubleshooting
Most issues are solved in a couple of minutes. Start with the topics below, then email us if anything is still stuck.
Getting started
Install the client, sign in and make your first connection.
Choosing a node
Nearest node for raw speed; regional node for regional services.
Connection issues
Switch node, restart the client, then check local firewall settings.
Streaming problems
Pick a media-optimised node and clear the app cache before retrying.
Billing & renewal
Manage payment method, invoices and auto-renewal in your account.
Account security
Use a unique password and sign out unused devices regularly.
Common questions
The app connects but pages do not load.
Switch to another node in the same region and reconnect. If the issue persists, disable other proxy or firewall software and try again.
My speed is lower than expected.
Test a node closer to your physical location and re-run the measurement on a wired connection where possible.
Can I move my subscription to a new phone?
Yes. Sign in with the same account on the new device and sign out on the old one if you have reached your device limit.
How do I cancel?
Turn off auto-renewal in your account; access continues until the end of the paid period.
Still stuck?
Email support@quickqg.com with your platform, node and a short description — it speeds up the fix.
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